FAQ
At Sorelle Skin Care and Spa, we are committed to providing a sanctuary of tranquility and rejuvenation for our valued clients. Our spa policy reflects our dedication to ensuring a harmonious and enjoyable experience for everyone who walks through our doors.
01
Appointment Policy
To ensure your preferred time and service, we recommend scheduling appointments in advance. Walk-ins are welcome, but availability cannot be guaranteed.
03
Arrival Time
To maximize your spa experience, we suggest arriving 15 minutes before your scheduled appointment. This allows time for check-in, changing into a robe, and relaxation in our serene lounge.
05
Privacy & Comfort
Respecting your privacy is paramount. Our therapists are trained to drape you appropriately during treatments, and your comfort is our priority. Please communicate any preferences or concerns to enhance your experience.
02
Cancellation Policy
We understand that life can be unpredictable. If you need to reschedule or cancel an appointment, please provide at least 24 hours notice. Late cancellations may be subject to a fee.
04
Health & Wellness
For your safety and the safety of our team, please inform us of any health concerns, allergies, or special conditions before your treatment. This ensures that we can tailor our services to meet your individual needs.
06
Spa Etiquette
To maintain a tranquil environment, we kindly request that you silence your devices upon entering the spa. Please speak softly and refrain from bringing children unless they are receiving a service.
Sorelle Skin Care and Spa is dedicated to providing an exceptional experience that promotes relaxation, rejuvenation, and overall well-being. By adhering to these policies, we aim to create a serene atmosphere for all our clients to enjoy. Thank you for choosing Sorelle for your spa journey.